Overview

Are you ready to take your customer engagement strategy to the next level? Join us for an exclusive webinar, "Conversational Commerce: The 0-1 Guide", where we'll walk you through the essential steps of our Conversational Commerce Maturity Framework. Whether you're just getting started with live chat or looking to harness the power of AI-driven virtual assistants on the web and social messaging channels, this webinar is designed to equip you with the knowledge and tools to succeed.

 

What You'll Learn

  • What is Conversational Commerce?
    Get a clear understanding of the concept and why it's transforming customer interactions across industries.
  • The 0-1 Conversational Maturity Framework
    Explore our step-by-step guide to advancing your conversational commerce capabilities - from basic live chat to sophisticated AI-driven digital solutions.
  • Use Cases Across the Framework
    Discover real-world applications of our maturity model, with case studies from leading brands.
    • John Lewis (retail): Starting with live chat and seeing immediate results.
    • Lebara (telecoms): Scaling up with more advanced chatbot features.
    • Syndeo AI Assistant for retail and financial services: Achieving full automation with omnichannel AI-powered virtual assistants.
  • Overcoming Common Barriers
    Learn how to navigate the most common challenges in adopting conversational commerce, including technical, operational and cultural obstacles, as well as cutting through industry noise.
  • Choosing the Right Technology Partner
    Understand the key factors to consider when selecting a CX technology partner and why these decisions are critical to your success.

Register for Webinar

 

Who Should Attend

If you are responsible for Conversational AI or chatbots and need to increase e-commerce sales or improve customer service then this webinar is a must-attend event for you.

Added Value Opportunity

Following the webinar, take advantage of our free 2-hour assessment meeting. You'll have the opportunity to:

  1. Spend one hour discussing your specific requirements with experts.
  2. Use the remaining hour to build a prototype tailored to your needs, perfect for showcasing internally. 
We'll provide a QR code during the session to sign-up for this exclusive offer.

Meet the Speakers

Rodney Hassard (1)

RODNEY HASSARD

VP Product & Partner Engagement, Syndeo

Rodney brings over 18 years' experience in the CX field, showcasing a proven background in product growth and leadership. He has been instrumental in the development and success of Syndeo's Conversational AI solutions and services. Prior to Syndeo, Rodney spent eight years at Genesys Engage and Multicloud, leading the Self-Service, AI and Automation product line. He played a key role in introducing the first AI use cases to the contact center market with Voicebots, Chatbots and Agent Assist solutions. Rodney's career also includes significant contributions at SpeechStorm, where he helped expand the product into mainland Europe and the United States before its acquisition by Genesys in 2015.

 

 

 

Jesse Lucas

JESSE LUCAS

Founder of THE CHITCHAT

Group Product Leader - Conversational AI & Chatbots, Lebara

Jesse is an experienced Product Manager with a decade of expertise at John Lewis, where he spearheaded innovative Conversational Commerce initiatives. Now at Lebara, one of Europe's rapidly expanding mobile networks, Jesse is driving the development of Conversational AI and chatbot capabilities across multiple markets. He is also the founder of THE CHITCHAT, a blog, podcast, and speaking platform that provides thought leadership in Conversational Commerce, offering insights and guidance to help businesses excel in this evolving field.