--- title: Webinar Registration | From Chatbots to AI Agents description: Discover how AI Agents transform customer interactions into measurable outcomes, enhancing experience and revenue while modernizing contact center strategies in our upcoming webinar. --- [![Syndeo](https://campaigns.syndeo.cx/hubfs/syndeo-logo-black.png)](https://syndeo.cx/) [![Syndeo](https://campaigns.syndeo.cx/hubfs/syndeo-logo-black.png)](https://syndeo.cx/) ![SYNDEO\_WEBINAR\_Landing page](https://campaigns.syndeo.cx/hs-fs/hubfs/SYNDEO_WEBINAR_Landing%20page.jpg?width=1920&height=760&name=SYNDEO_WEBINAR_Landing%20page.jpg "SYNDEO_WEBINAR_Landing page") ### Webinar Overview AI Agents are not just a better IVR. When connected to customer context, intent signals, and next best action they become a front door to measurable outcomes across customer experience and revenue.    Many organizations invested in chatbots and got deflection, escalations, and frustrated customers. In 2026, the shift is to treat the contact center as more than a service function. It is a high-value customer channel where data and AI can improve resolution and support retention and growth, without compromising trust, governance, or compliance.    Traditional CCaaS thinking optimizes service metrics like AHT, SLA, and deflection. The next wave uses the same interactions plus broader data to drive:  - Retention: identify and save at-risk customers earlier. - Growth: cross-sell and upsell when it is genuinely relevant. - Conversion: reduce drop-off in high-value journeys like applications, claims, deliveries, and disputes. - Value protection: reduce avoidable losses from fraud, disputes, and payment issues. This is “outside CCaaS”. CCaaS is the plumbing, the value comes from unified data, insight, and AI decisioning that can be applied consistently across voice and digital. ### Register ## This session will cover: - The top reasons chatbots underdeliver, and what “real” AI Agents do differently. - The biggest trap in 2026 programmes is treating AI as a CCaaS feature instead of a data and decisioning capability. - How to deliver personalization customers trust, using broader data points within the enterprise and from external sources. - Where AI drives measurable revenue impact in servicing, not just cost reduction. - How to modernize routing with intent, context, and next best action. - The practical checks that de-risk selection and rollout, security, governance, reporting, and ownership. ## Meet the Panelists ![tomas-coyne](https://campaigns.syndeo.cx/hs-fs/hubfs/tomas-coyne.jpg?width=175&height=175&name=tomas-coyne.jpg "tomas-coyne") TOMÁS COYNE *Head of Applied AI, Google* Tomás is a go-to-market leader for Conversational AI and Contact Center AI at Google Cloud. He leads Applied AI Solutions for Financial Services, helping organizations use Google’s AI to deliver more proactive, personalized customer experiences across voice and digital. He brings deep experience in CX strategy, contact center transformation, cloud migration, and scaling AI-powered service programmes across North America and EMEA. ![Mark Estse](https://campaigns.syndeo.cx/hs-fs/hubfs/Mark%20Estse.jpg?width=175&height=174&name=Mark%20Estse.jpg "Mark Estse") MARK ESTES *Head of Sales, Banking,  Google Cloud* Mark works with enterprise financial services organizations on cloud and AI adoption, with a focus on turning complex technology into practical programmes that deliver measurable outcomes. Mark has 17 years’ experience in enterprise technology sales including 9 years in cloud computing, spanning cloud architecture, data and analytics, and AI.   ![Oliver 400x400](https://campaigns.syndeo.cx/hs-fs/hubfs/Oliver%20400x400.png?width=175&height=173&name=Oliver%20400x400.png "Oliver 400x400") OLIVER LENNON (Webinar Host) *Co-Founder & CEO, Syndeo* As CEO at Syndeo, Oliver is responsible for driving the strategic direction of the company’s AI communications platform, which powers digital communications with AI and messaging.  Syndeo specialize in Customer Experience consulting and technology, with a proven track record in delivering for world-class brands.  [More](https://campaigns.syndeo.cx/oliverlennon?hsLang=en)   --- [![WHITE logo png](https://campaigns.syndeo.cx/hubfs/WHITE%20logo%20png.png "WHITE logo png")](https://syndeo.cx/) --- © 2026 Syndeo Limited. [Privacy Policy](https://syndeo.cx/privacy-policy/) [Website Terms of Service](https://syndeo.cx/terms-and-conditions/)